Terms of service

Agreement to terms

These Terms of Service ("Terms") govern your access to and use of the Matana platform, websites, and related services (collectively, the "Service") provided by Matana ("we," "us," "our"). By using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Eligibility and accounts

You must be at least 18 years old (or the legal age of majority in your jurisdiction) and capable of forming a binding contract to use the Service. If you create an account on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

Donations and donors

Donations made through the Service are made directly to the receiving nonprofit organization. Matana is a service provider that facilitates the transaction. We are not a charitable organization, and contributions made through the Service are not donations to Matana.

Tax deductibility, receipts, and acknowledgments are the responsibility of the receiving nonprofit. We provide tools to assist nonprofits in issuing receipts but do not warrant the tax treatment of any donation.

Nonprofit accounts

By creating a nonprofit account, you represent and agree that:

• Your organization is a bona fide charitable, educational, religious, or other nonprofit entity in good standing under applicable law.
• The information you provide about your organization is accurate, complete, and kept up to date.
• You will use funds received through the Service for the charitable purposes described on your donation pages.
• You will provide donors with accurate receipts, acknowledgments, and tax documentation as required by law.
• You will comply with all applicable laws, including those governing fundraising, solicitation, and financial reporting.

Fees and payouts

We charge fees for use of the Service as disclosed on our pricing page or in your account agreement. Payment processing fees charged by our payment partners are passed through and may be deducted from donations before payout.

Payouts to nonprofit accounts are made on the schedule disclosed in your account, subject to verification, fraud review, and applicable holds. We may withhold payouts where we reasonably believe a transaction is fraudulent, disputed, or in violation of these Terms.

Refunds and chargebacks

Donation refund requests should generally be directed to the receiving nonprofit. Where a refund is issued through the Service, applicable processing fees may not be recoverable. Chargebacks initiated through a card network are handled according to that network's rules and may result in recovery of funds and fees from the receiving nonprofit.

Acceptable use

You agree not to:

• Use the Service to solicit funds for any unlawful, deceptive, or fraudulent purpose.
• Misrepresent your identity, affiliation, or the use of funds.
• Upload or transmit content that infringes intellectual property rights, is defamatory, harassing, hateful, obscene, or otherwise unlawful.
• Interfere with or disrupt the Service, attempt to gain unauthorized access, or probe for vulnerabilities outside our published responsible-disclosure process.
• Use automated means (scrapers, bots) to access the Service except as expressly permitted.
• Use the Service to launder money, evade sanctions, or finance terrorism.

Content and intellectual property

The Service, including its software, design, and content (other than user content), is owned by Matana or its licensors and is protected by intellectual property laws.

You retain ownership of content you submit (campaign copy, images, logos, etc.). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to host, display, and use that content as needed to operate and promote the Service.

Third-party services

The Service may integrate with third-party services (payment processors, analytics, email providers). Your use of those services is subject to their own terms and privacy policies. We are not responsible for the acts or omissions of third parties.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and availability. We do not warrant that the Service will be uninterrupted, secure, or error-free.

Limitation of liability

To the fullest extent permitted by law, Matana and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of the Service. Our aggregate liability for any claim arising under these Terms will not exceed the greater of (a) the amounts paid by you to Matana in the twelve months preceding the claim or (b) one hundred US dollars.

Indemnification

You agree to indemnify and hold harmless Matana from any claim, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your content, or your violation of these Terms or applicable law.

Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we reasonably believe violates these Terms or is harmful to other users, to us, or to third parties. You may stop using the Service and close your account at any time. Provisions that by their nature should survive termination will survive.

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any dispute arising under or in connection with these Terms will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

Changes to these terms

We may update these Terms from time to time. When we do, we will update the "last updated" date and, for material changes, take reasonable steps to notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Contact us

Questions about these Terms can be sent to legal@matana.org or through our contact page.